FAQ

Frequently Asked Questions

How can I contact Still Sharp™?

You can email us at info@stillsharp.co, where our customer support team will be happy to help you with whatever you need.

Do you ship worldwide?

Yes.

Where do you ship from?

We ship all Still Sharp™ orders from Houston, Texas.

Can I change or cancel my order?

As we aim to process Still Sharp™ orders as fast as possible, you must request any changes or cancellations within 12 hours of placing your order.

All requests after this time will be denied. However, your order can still be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal payments.

When will my order be processed?

All Still Sharp™ orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale periods.

We process orders Monday through Friday. Orders are processed within 1–3 business days from the order date and shipped the business day after processing.
Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, Still Sharp™ orders may take 2-4 days to arrive.

What if I don’t receive my order?

If you do not receive your Still Sharp™ order within 8 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices displayed on our site are tax-free in U.S. Dollars, which means you may be liable to pay duties and taxes once your order arrives.

Import taxes, duties, and related customs fees are determined by your local customs office and are the responsibility of the customer. These charges are not covered by Still Sharp™.

We are not responsible for delays caused by customs processing in your country. For further details, please contact your local customs office.

How do I return an item?

Please contact us at info@stillsharp.co and our team will assist you with the return process.

What if the item(s) I received are defective, incorrect, or damaged?

Please contact us if you receive merchandise that is incorrect, missing, or defective.
Be sure to include your order number, photographs of the item(s), and any relevant details when you contact us after receiving your package.

We will do our very best to resolve your case as quickly as possible.

When will I receive my refund?

All refunds are credited to your original form of payment.

If you paid by credit or debit card, refunds are sent to the card-issuing bank within 7–10 business days of receiving the returned item or cancellation approval. Please contact your card-issuing bank if you have questions about when the credit will appear on your account.

If you have not yet received your refund, we recommend contacting your bank or credit card company, as posting times can vary.